Frequently Asked Questions
Everything you need to know about our premium home collections and delivery services.
What is the standard shipping time for furniture orders?
Most in-stock furniture items are delivered within 7-14 business days. Custom or made-to-order pieces may take between 4-8 weeks depending on the artisan's lead time.
Do you offer White Glove Delivery and assembly?
Yes, we offer premium White Glove Delivery for a flat fee. This service includes bringing the item into your room of choice, full assembly, and the removal of all packaging materials.
What is your return policy for home decor?
You can return most home decor items within 30 days of delivery. Items must be in their original condition and packaging. Please note that custom upholstery and final sale items are non-returnable.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At Hightower, we prioritize sustainability. Over 80% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.