Returns & Exchanges
At Hightower, we want you to love your home; if a piece isn't the perfect fit, you can return most items within 30 days of delivery for a full refund or exchange. Please ensure all furniture and decor remain in original packaging and unassembled condition to qualify for a return.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare for Pickup
Carefully repackage your items in their original boxes; for large furniture pieces, our team will coordinate a specialized freight pickup.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing